Shipping policy

Brexit and shipping to the EU Royal Advice can be found here. We can not prepay customs charges as each country will have its own rules in place. The receiver is responsible for paying customs and handling fees.

We ship from the UK via Royal Mail, please see here for estimated timings to your country. Royal Mail offer tracking for most countries and more info on the excluded countries can be found here.

Please allow us up to 10 working days to process your order. You will receive an email once your order has been dispatched. If your order is sent using Parcelforce you will receive an email on dispatch containing tracking details for your order.

UK orders can take up to 15 working days to be delivered through Royal Mail, but should usually arrive in 2-5 working days. International orders should usually arrive in 5-7 working days but on occasion can take up to 28 days. If you have not received your order by the times stated please let us know as soon as possible, we will be unable to help you if more than 3 months have passed from the date of dispatch.

We are not always able to track your order at every stage of delivery but we can try and track your order for you should you encounter any delays. If you still have not received your order after the normal 15 day (for UK orders) or 28 day (for international orders) delivery period has expired, you can contact our Online team. We will aim to respond promptly to confirm your order status. Please note that this address will only be in use for delivery queries after the delivery period has elapsed.